Cingular is losing millions of dollars a month ... and doesn't know it, yet.

Thursday, June 01, 2006

Dear Cingular,

I hope business is well. I have been a happy customer for over a year now. Last year, you enticed me with a lovely smartphone, in addition to an unlimited data plan. Being able to send/receive e-mail at anytime is priceless. And, at $69.97 / month, it's expensive, but certainly worth it.

Now, I'm no business man, but this is completely stupid:



That's right, you're paying $5.15, every month, to send me my bill: a 231 page manifesto of stupidity. That's over 7% of what I pay you, and you're giving it away to the post office so they can clog my postbox with even more useless shit.



Did I make a bajillion phone calls last month? No, of course not. But every time my phone went and checked for e-mail, you diligently recorded every transaction and mailed me a hardcopy so that I could use it in case I ran out of toilet paper.



Cingular, please - a little common sense would be useful here. Those with unlimited data plans don't really need to know each and every time they made a data transfer, because they don't care. Does my ISP save and send me a record every time I visit a web site? Of course not.



This is really stupid, and you're losing several million dollars in postage every month and you don't even know it. Just fix it, ok?

Thanks.


ps - Yes, you can disable paper bills, but you shouldn't have to
pps - Yes, your lawyers probably gave you some reasons why you need to send out full histories of every data transfer, but they're clearly stupid.